ELECTRONIC DOCUMENTS (eDOCUMENTS) FREQUENTLY ASKED QUESTIONS (FAQ)
WHAT ARE eDOCUMENTS?
An electronic version of your bank statement is called an “eStatement” and an electronic version of a bank notice is called an “eNotice”. Together “eStatements” and “eNotices” are “eDocuments”. eDocuments are an exact replica of a paper statement or notice, except that it is available through Online Banking. As soon as your statement or notice is prepared, it appears on Online Banking. It replaces the paper statement and notices sent through the mail. You can view, print and download eDocuments right from your computer.
WHAT eSTATEMENTS ARE AVAILABLE TO ME AT THIS TIME?
- Checking Account Statements
- Savings Account Statements
WHAT eNOTICES ARE AVAILABLE TO ME AT THIS TIME?
- Checking Account Transfer Notices
- Checking Overdraft Notices
- Savings Account Transfer Notices
- Savings Overdraft Notices
- Certificate of Deposit Maturity Notices
- Loan Maturity Notices
- Loan Advance Notices
WHY SHOULD I ENROLL IN eDOCUMENTS?
This is a much faster and safer way to receive your statement and notices. Typically, you can get your statement and notice the morning after it is produced rather than having to wait for us to print, stuff, and mail it to you. Traditional processing and mailing can take several days. Additionally, when you access eDocuments, you are connected directly to us through secure Online Banking and you can download your statement or notice to your pc or network for storage, viewing, or printing.
HOW MUCH DOES IT COST TO RECEIVE MY eDOCUMENTS?
It’s FREE! There is no cost to you to enjoy the convenience and security of eStatements and eNotices.
WHAT ARE THE COMPUTER REQUIREMENTS TO RECEIVE eDOCUMENTS?
In general, to access Integrity First Bank eDocuments, you will need internet access, your Online Banking Username and Password and Adobe Acrobat Reader to view, print and/or save electronic information. Refer to the Integrity First Bank Online Banking Agreement for specific hardware and software requirements.
HOW DO I ENROLL FOR eDOCUMENTS?
Since eDocuments are delivered through Online Banking, you must be an Online Banking customer and have a username and Password.
Personal Accounts. Simply login to Online Banking and you will be prompted to complete the enrollment form. Select the accounts you would like to receive electronic documents for, read the
disclosure, and click “Accept”. Enrollment for accounts which you are not the primary owner (first named person on the account) requires that you first contact the Bank to provide us an email address
for that account. Once the email address has been obtained, you may enroll the account online.
Business Accounts. Business accounts require paper enrollment. An authorized signer for the business account may enroll eligible accounts for eStatements and eNotices. Please contact a
Personal Banker to complete the paper enrollment form by calling (715) 845-0900 or stop by our office at: 101 Grand Avenue, Wausau, WI 54403.
Combined Statements. A combined statement includes all accounts with the same ownership. Only the primary checking account r savings account will be an option on the enrollment form for eDocuments.
All accounts combined with that statement will automatically be included in the enrollment. (Some accounts may not be eligible for combined statements.)
If you are not an Online Banking customer, please contact a Personal Banker by calling 715-845-0900 or stop by our office at: 101 Grand Avenue, Wausau, WI 54403. Signing up is easy and you get the benefits of accessing your account information
online. You can check account balances, review account activity, view check images, transfer funds, and make loan payments.
HOW IS MY ACCOUNT INFORMATION PROTECTED?
Your statement is protected by the same multi-layered security system that protects your Online Banking accounts. We utilize multi-factor authentication which means we identify you through your username and
Password, and you identify us through a private authentication image and associated pass phrase.
CAN I CHANGE MY PASSWORD?
You can change your Online Banking Password at any time. Log into Online Banking from our website, select the Options tab, click on Edit, change the information, and submit.
HOW SOON DO I GET MY FIRST eSTATEMENT OR eNOTICE AFTER I ENROLL?
You may still receive one paper statement after you complete your enrollment, depending on the timing of your recently cycled statement. Notifications for your eNotices will be immediate.
HOW DO I VIEW MY eDOCUMENTS?
You will receive an email notification when your eStatement or eNotice is ready. Then you will simply log into Online Banking, click on your account, and then click on the eDocuments tab to view your available
statement or notice.
Combined Statements. Customers with all their accounts on one statement will receive one email notification for their primary checking or savings account. All of your combined accounts will be on this eStatement. (Some accounts may not be
eligible for combined statements.)
HOW LONG WILL I BE ABLE TO SEE MY eDOCUMENTS?
Your eStatements and eNotices will be available on Online Banking for up to sixteen (16) months from the date of your last eStatement or eNotice.
WHAT IF I DON'T GET MY eSTATEMENT OR eNOTICE?
If you have not received an email notifying you that your statement or notice is available to view online, we may have an invalid or outdated email address on file for you that will prevent us from sending you a
message that an eDocument is available. eDocuments are available to you through Online Banking when you log in. Your access to eDocuments is not dependent on the messaging process. Please log into Online Banking from our website and select the
Options tab, check your email address and update if necessary. If your email address is correct and you did not receive your email notification please contact the Bank at 715-845-0900 for assistance.
WHAT IF I NEED TO CHANGE MY EMAIL ADDRESS?
You can update your email address by logging into Online Banking from our website and selecting the Options tab to update your email address. Failure to keep your email address updated will result in subsequent
statements and notices being mailed in paper format.
Last Updated July 15, 2011